The Small Business Management Certificate is a series of courses to help you learn the skills you need to manage your small business. You will develop skills such as leadership development, marketing strategies, customer service skills, and ways improve or grow your small business.
Managing a Small Business
This course is designed for students who are interested in improving and growing their small business. Topics will cover the responsibilities of being a small business owner, including: leadership development, business dynamics, sales and service, finances and human resources. This course is a requirement for the Small Business Management Certificate.
Before you register.
To register for this class, please contact Catherine Crotty at (707) 778.4633.
Before you register.
Continue to RegisterBefore you register.
You are about to register for a class at Santa Rosa Junior College (SRJC). If you have not previously taken a course at SRJC, please first follow the steps for new students to apply and enroll at the college. If you have taken a course at SRJC before you can register!
Continue to RegisterCustomer Service
Introduction to principles and techniques for delivering outstanding customer service. This course covers the attributes of customer service-oriented businesses and development of appropriate customer service skills. This course is a requirement for the Small Business Management Certificate.
Before you register.
To register for this class, please contact Catherine Crotty at (707) 778.4633.
Before you register.
Continue to RegisterBefore you register.
You are about to register for a class at Santa Rosa Junior College (SRJC). If you have not previously taken a course at SRJC, please first follow the steps for new students to apply and enroll at the college. If you have taken a course at SRJC before you can register!
Continue to RegisterMarketing for a Small Business
This course provides an overview of successful marketing strategies for small start-up businesses. Students learn to examine and analyze consumer behavior, identify target market segments, price for profitability, and select promotional tactics. The course emphasizes the integration of these marketing functions into an effective marketing plan. This course is a requirement for the Starting a Small Business Certificate and the Small Business Management Certificate.
Before you register.
To register for this class, please contact Catherine Crotty at (707) 778.4633.
Before you register.
Continue to RegisterBefore you register.
You are about to register for a class at Santa Rosa Junior College (SRJC). If you have not previously taken a course at SRJC, please first follow the steps for new students to apply and enroll at the college. If you have taken a course at SRJC before you can register!
Continue to Register